Frequently Asked Questions
We have outlined some frequently asked questions below for your convenience. If you cannot find the answer to your question here, please let us know below.
Classy Art sells its products “WHOLESALE” or “TO THE TRADE ONLY” to home furnishing retailers, retailers of home accents, and to interior design professionals. A Resale Tax Certificate, Federal ID Number, and a Business License are required credentials to open an account.
Yes there are minimums. The minimum order for Canvas Giclee Canada is $1,200, and the minimum order on all other products is $750.
Normal ship time is 2 to 3 weeks from receipt of order with approved payment terms.
Classy Art makes every effort to ensure that all orders are shipped complete. In the case that an item is out of stock a representative will contact you with three options.
Option #1 – we wait to ship until that item is in stock (usually one week)
Option #2 – we substitute that item with an item of your choice or with a similar item
Option #3 – we ship the order without that item as long as the minimums are still met
All items are manufacturer to order after payment terms have been approved.
NEW ACCOUNTS (DOMESTIC) – Net 30 day terms are available subject to approval of credit application and upon receipt of signed credit agreement. Download form.
ESTABLISHED ACCOUNTS (DOMESTIC) – Net 30 day terms are subject to prior payment history or upon approval of credit application and receipt of signed credit agreement. Download form.
INTERNATIONAL ACCOUNTS – all international orders require payment in full prior to production via wire transfer, money order, or company check
CREDIT CARDS – all major credit cards are accepted as a form of prepayment without any additional processing fees on domestic orders only.
All order are sent LTL by common carrier (i.e. R&L Carriers, FedEx Freight, Central, Yellow etc.) – FOB Houston, TX, USA. FOB Ontario, Canada for Canvas orders. See freight rate chart.
ALL CLAIMS MUST BE MADE WITHIN 10 BUSINESS DAYS AFTER THE RECEIPT OF GOODS. In the case that you do receive a defective or damaged product please make a note of the damage on the receiving bill and contact our customer service department. In most cases when all requirements have been met credits will be issued.
Yes, all product dimensions are rounded to the nearest inch including the frame.
You may substitute frames on Framed Prints only.
Yes!!!! Is your store opening next week, and you completely forgot to order accessories? Just give us a call to let us know the circumstance, and we will do everything in our power to get the items to you as quickly as possible.
COD order not accepted