FAQ

We have outlined some frequently asked questions below for your convenience. If you cannot find the answer to your question here, please Contact Us.

What art the requirements to become a Classy Art customer?

Classy Art sells its products “WHOLESALE” or “TO THE TRADE ONLY” to home furnishing retailers, retailers of home accents, and to interior design professionals. A Resale Tax Certificate, Federal ID Number, and a Business License are required credentials to open an account.

Is there minimum order?

Yes, there are minimums. The minimum order on all framed good (Promotional and Fine Art Lines) is $750 in any combination. All items must be ordered in multiples of the pack quantity listed. The minimum order on the Canvas Collection is 12 pieces, and there is no pack quantity required. We require a minimum for each ship to location.

How long will my order take?

Normal ship time is 2 to 3 weeks from receipt of order with approved payment terms.

What if one of my items ordered is out of stock?

Classy Art makes every effort to ensure that all orders are shipped complete. In the case that an item is out of stock a representative will contact you with three options.

——

Option #1 – we wait to ship until that item is in stock (usually one week)

Option #2 – we substitute that item with an item of your choice or with a similar item

Option #3 – we ship the order without that item as long as the minimums are still met

What are the payment terms?

All items are manufacturer to order after payment terms have been approved.

——–

NEW ACCOUNTS (DOMESTIC) – Net 30 day terms are available subject to approval of credit application and upon receipt of signed credit agreement. Click here to download application.

ESTABLISHED ACCOUNTS (DOMESTIC) – Net 30 day terms are subject to prior payment history or upon approval of credit application and receipt of signed credit agreement. Click here to download application.

INTERNATIONAL ACCOUNTS – all international orders require payment in full prior to production via wire transfer, money order, or company check

CREDIT CARDS – all major credit cards are accepted as a form of prepayment without any additional processing fees on domestic orders only

COD – COD orders are accepted with Cashiers Check or Money Order only.

How will my order be sent to me?

All order are sent LTL by common carrier (i.e. R&L Carriers, FedEx Freight, Central, Yellow etc.) – FOB Houston, TX, USA. All orders receive three freight quotes before a carrier is selected. To receive a freight quote please contact customer service. Click here to inquire about a freight quote.

What do I do if I receive defective/damaged product?

ALL CLAIMS MUST BE MADE WITHIN 10 BUSINESS DAYS AFTER THE RECEIPT OF GOODS. In the case that you do receive a defective or damaged product please make a note of the damage on the receiving bill, contact our customer service department, and download and send back the Damage Claim Form. In most cases when all requirements have been met credits will be issued.

Do the listed product dimensions include the frame?

Yes, all product dimensions are rounded to the nearest inch including the frame.

Can I choose a different frame or mat for an item?

Yes!!! As all our products are manufactured to order you may substitute frames on the Promotional Line only.

Are rush orders available?

Yes!!!! Is your store opening next week, and you completely forgot to order accessories? Just give us a call to let us know the circumstance, and we will do everything in our power to get the items to you as quickly as possible.